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Manager of Application Support
Key
Member of Futures Team with Global CRM Company in Dallas
No Travel
Be
Career Obsessed!
Outstanding
career opportunity for a seasoned Application Support manager to provide
current and future guidance and leadership for technical support, customer
satisfaction and client quality. With
this global Customer Relationship Management (CRM) & Consumer
Relationship Marketing firm, you’ll be in a critical management role
supporting your team members on projects in application support, web site
support and batch processing. Your
abilities to: manage a sharp team of support staff in a fast moving 24X7
environment ; to multi-task & simultaneously control multiple projects;
and resolve technical problems through to completion is a key component of
this highly visible and rewarding role.
Specific
duties include:
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Responsibility
for the daily activities of the members of the application support
group.
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Providing
technical leadership to IS and the team - including involvement with the
future direction of the enterprise systems, how that direction will
impact the team, and how future and current systems can be exploited for
the benefit of the team.
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Assisting
Executive Leaders in the management and future direction for the
application programming group - including setting priorities,
coordinating, and reporting of group progress & activities.
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Serve
as a source of documentation and standards to help direct the activities
of IS as a whole.
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Work
closely with other groups to coordinate plans and activities including
coordination to facilitate specific development projects that involve
the team, the coordination of software upgrades and the installation of
new products.
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Recognizing
and identifying potential areas where policies and procedures require
change or where new ones need to be developed - especially regarding
future business expansion.
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Participate
with vendors in the assessment of advanced operating systems and
database production systems including beta and field test participation.
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Assist
in the definition and monitoring of the operating budget.
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Providing
weekly and monthly reports and forecasts on project status.
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Maintain
departmental requirements by providing work coverage and administrative
notification during periods of personnel illness, vacation, or
education.
Required
Skills:
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Ability
to support Microsoft .NET applications
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Experience
supporting DB applications
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Ability
to create and implement operational standards
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Ability
to focus on customer service and respond to customers effectively
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Able
to work in and direct a team environment, including being an individual
contributor
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Customer
relations skills to determine problems and provide documentation
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Support
and coordinate an on-call rotation schedule in support of a 24x7
environment
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Strong
problem solving skills and technical troubleshooting experience
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Strong
written and oral communication skills
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Ability
to work across business lines and collaborate efforts across
multi-functional teams
Desired Technical Skills:
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Windows
OS 2003/2008 experience
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SQL
server 2005/2008
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Microsoft
IIS administration
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Familiarity
with IT infrastructure - such as switches, routers, firewalls, server
setup and configuration
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Basic
knowledge of application hosting - such as SSL, load balancing, session
affinity, DMZ and load testing
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C#
Application Support
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Support
of SSIS packages
Plusses
include:
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Knowledge
of Unica administration or support
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Some
Knowledge of ActiveBatch, Microsoft SharePoint, BizTalk Concepts
Educational
Requirements:
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About
Us:
MastersRecruiting is an elite staffing & recruiting consulting firm that
provides advanced recruiting solutions & services for only selected
clients based on the company and the opportunity or opportunities available.
In most cases, the opportunities we represent are exclusive &
cannot be found anywhere else.
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possible during the interview & selection process. |
